Frequently Asked Questions

What is TradeshowSeattle?

When searching for trade show displays and supplies, it is really important not to leave things to chance—rely on the expertise of your vendor. TradeshowSeattle, one of the fastest‑growing one‑stop online stores in the United States, offers trade show displays and booths, flags, banner stands, and more. As your go‑to marketplace, we are committed to delivering stylish, high‑quality trade show supplies designed to meet your needs.

How can I place an order from the website?

Simply browse through our categories to find the products you would like to showcase at a tradeshow or event. Choose from options such as canopies, table tops, banner stands, and more. Next, specify the size and other product details, then click Add to Cart to proceed.

How do I submit my order?

Before proceeding to checkout, please review the product details you have added. All products should be prepared using the templates provided under the Description & Templates tab. Ensure that your mailing address and credit card information are entered correctly. Finally, click Place Order to complete your purchase.

What file formats do you accept for orders?

We support industry-standard design formats, including Adobe Acrobat (.pdf), Illustrator (.ai), and Photoshop (.psd). To ensure your artwork is set up correctly, you can download print-ready templates in these formats directly from our website.

What is the maximum upload file size?

You can upload files up to 100 MB each directly through our website. For files larger than 100 MB, simply upload them to WeTransfer and share the download link with us.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. Please note that we do not accept personal or business checks. If you prefer to pay directly via ACH transfer, please contact us by email beforehand to arrange payment.

How can I initiate a return for my order or request a refund?

We operate several e‑commerce websites, and all products offered are custom‑made. Since each item is manufactured or prepared specifically according to the customer’s selected dimensions, specifications, colors, thicknesses, quantities, or other options, they cannot be returned, exchanged, or refunded once payment has been received and production has commenced.

Please review our Return and Refund Policy. While this version is tailored for plasticousa.com, it reflects our standard policy across all of our e‑commerce platform.

Accordion Panel

If there is an issue with your original file (such as low resolution, missing bleed, or incorrect dimensions), our prepress team will email you a direct reupload link. Simply click the link in the email to upload your corrected artwork; your order will update automatically, and our team will review the new file before sending it to print.

When will my credit card be charged?

Your card will be charged once your order has been reviewed and approved for production. At that point, your order status will automatically update from “Unpaid” to “Paid.”

Why do my printed colors look different from my design on screen?

Computer monitors display colors using RGB light, whereas commercial printers produce images using CMYK physical inks. Because screen calibration and print gamuts differ, we cannot guarantee a 100% exact color match, though we adhere strictly to commercial industry standards with an 85% or higher match rate. To achieve the closest possible color accuracy, please design and export your artwork in CMYK color mode before submitting your files.

Why did I receive an email saying my file is corrupted when it opens fine on my computer?

While a file may display normally on your personal viewer, commercial prepress software reads underlying data structures—such as embedded vector paths, font encodings, and raster layers—much more rigorously. Files can encounter transmission drops during upload, or contain unflattened layers and missing font assets that prevent our automated RIP (raster image processor) from processing them. To fix this, export a clean, flattened PDF/X file or resave your document with outlined fonts before uploading again.

How is my shipping carrier determined?

We offer several options to suit your needs: Will Call, Local Delivery, and Standard Shipping.

Will Call: If you prefer to pick up your order yourself, you are welcome to schedule a Will Call appointment.

Local Delivery:

Free delivery within 10 miles for orders of $300 or more.

Deliveries between 10–15 miles are subject to a $40 fee.

Deliveries between 15–30 miles incur a $75 fee.

Shipping Beyond 30 Miles: For longer distances, we primarily partner with UPS. Please contact us directly for a custom shipping quotation.

When will my order be shipped or delivered?

Your order will be shipped or delivered once payment is confirmed and manufacturing is complete. As soon as your package is ready, you will receive an email notification with the tracking number, delivery schedule, or pickup appointment details.